Frequently Asked Questions

  • What conditions do osteopaths treat?

    Osteopaths treat a wide variety of musculoskeletal conditions below are some examples. If you are unsure if we are able to help you feel free to call and ask us on (03) 9587 6798.

    • Headaches and Migraines
    • Neck and Shoulder pain
    • Elbow or wrist pain
    • Lower back and hip pain
    • Knee, ankle and foot pain
    • Pelvic pain
    • Sports Injuries
    • Pregnancy related complaints
    • Work related injuries (eg. RSI)
    • Postural issues and more…..
  • Do I need a referral to see an Osteopath?

    No, you do not need a referral to see an osteopath unless you are a Workcover, TAC, Enhanced Primary Care or DVA patient.

  • What can I expect at my first osteopathic treatment?

    When you enter the clinic, you will be greeted by our reception staff and asked to complete a health questionnaire. Once completed, your osteopath will greet and escort you into a treatment room. You will then be asked a series of questions related to the nature of your health complaint. Your osteopath will conduct a thorough medical history and ask you about any past or present medical illnesses, surgeries, major trauma or long term injuries. You will then be asked more specifically about the history of your present complaint. At the end of this time, your osteopath will discuss an appropriate treatment plan with you. You are given time to ask any questions before the assessment and treatment begins.

    In addition to receiving treatment, your osteopath may perform any necessary orthopaedic and neurological testing in your initial assessment if required. 

    Now the treatment can begin. Remember, it is important that you feel comfortable during the treatment, so feel free to ask your osteopath any questions you may have at any time.

  • What should I wear to my appointment?

    Comfortable clothing is preferred

  • Can I still receive treatment if I am pregnant or recently given birth?

    Absolutely! Treatment whilst pregnant or after giving birth is beneficial in reducing muscular pain, increasing range of motion through the joints and increasing blood flow. We can also advise you on types of suitable exercise(s) during your pregnancy, including appropriate stretches and postural advice.

  • What fees can I expect?

    New patient – Initial consultation (up to 60 mins) – $100 

    Returning patient – Standard consultation (30 mins) – $80

    Returning patient – Long consultation (60 mins) – $140

    Valid concession card holders receive a $10 discount off consultation rates. We accept Australian Government issued concession cards including Health Care Cards, Pensioner Concession Cards and Commonwealth Seniors Health Cards. Please provide evidence of your concession card upon arrival at your consultation.

    Payment – We accept Cash, EFTPOS and Credit cards. 

  • Is Osteopathic treatment covered by Medicare?

    Osteopathic treatment is only covered by Medicare if you have been referred by your GP under the Enhanced Primary Care (EPC) Plan.

  • Is Osteopathic treatment covered by my Private Health Insurance?

    Yes, the majority of health funds will provide a rebate for Osteopathy treatment provided you have “Extras” or “Ancillary” cover included. The amount of rebate you receive depends on the type of cover and level of cover you have. You can check with your health fund to determine the rebate you can expect to receive. 

  • Do you have HICAPS and EFTPOS facilities?

    For your convenience, you can claim your rebate instantly from your health fund or Medicare (for EPC patients only) through our HICAPS terminal. We also have EFTPOS facilities available at the clinic.

  • Do you have a Cancellation Policy?

    At Helping Hands Osteopathy, we understand that sometimes you may need to cancel your appointment. If you need to cancel your appointment, we ask that you please phone us on (03) 9587 6798 and give us a minimum of 24 hours notice so we can offer that appointment time to another patient. If you fail to attend your appointment and are unable to provide a valid or reasonable explanation, or do not provide sufficient notice to cancel or reschedule your appointment, a cancellation fee may apply. The cancellation fee will be charged at 50% of the total cost of your consultation fee plus GST.

  • What are your opening hours

    Monday to Friday: 9.30am – 7.00pm

    Saturday: 9.00am – 1.00pm

    Sunday: Closed

    Public Holidays: Closed

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Helping Hands Osteopathy

1/132 Nepean Highway
Aspendale Vic 3195
Phone: (03) 9587 6798
Fax: (03) 9587 8085


Clinic Opening Hours

Monday to Friday: 9.30am – 7.00pm
Saturday: 9.00am – 1.00pm
Sunday: Closed

Public Holidays: Closed


 Where to find us

For enquiries and appointments, call (03) 9587 6798 or