Frequently Asked Questions

What conditions do osteopaths treat?

Osteopaths treat a wide variety of musculoskeletal conditions below are some examples. If you are unsure if we are able to help you feel free to call and ask us on (03) 9587 6798.

  • Headaches and Migraines
  • Neck and Shoulder pain
  • Elbow or wrist pain
  • Lower back and hip pain
  • Knee, ankle and foot pain
  • Pelvic pain
  • Sports Injuries
  • Pregnancy related complaints
  • Work related injuries (eg. RSI)
  • Postural issues and more…
Do I need a referral to see an Osteopath?

Osteopaths are primary healthcare practitioners so you can make an appointment directly without a referral. To make an appointment, phone (03) 9587 6798 or Book Online.

What should I wear to my appointment?

Comfortable clothing is preferred.

What can I expect at my first osteopathic treatment?

When you enter the clinic, you will be greeted by our reception staff and asked to complete a health questionnaire. Once completed, your osteopath will greet and escort you into a treatment room. You will then be asked a series of questions related to the nature of your health complaint. Your osteopath will conduct a thorough medical history and ask you about any past or present medical illnesses, surgeries, major trauma or long term injuries. You will then be asked more specifically about the history of your present complaint. At the end of this time, your osteopath will discuss an appropriate treatment plan with you. You are given time to ask any questions before the assessment and treatment begins.

In addition to receiving treatment, your osteopath may perform any necessary orthopaedic and neurological testing in your initial assessment if required. 

Now the treatment can begin. Remember, it is important that you feel comfortable during the treatment, so feel free to ask your osteopath any questions you may have at any time.

Can I still receive treatment if I am pregnant or recently given birth?

Absolutely! Treatment whilst pregnant or after giving birth is beneficial in reducing muscular pain, increasing range of motion through the joints and increasing blood flow. We can also advise you on types of suitable exercise(s) during your pregnancy, including appropriate stretches and postural advice.

What fees can I expect?

New patient – Initial consultation (up to 60 mins) – $100 

Returning patient – Standard consultation (30 mins) – $80

Returning patient – Long consultation (60 mins) – $140

Valid concession card holders receive a $10 discount off consultation rates. We accept Australian Government issued concession cards including Health Care Cards, Pensioner Concession Cards and Commonwealth Seniors Health Cards. Please provide evidence of your concession card upon arrival at your consultation.

Payment – We accept Cash, EFTPOS and Credit cards. 

Do you accept referrals for patients with an Enhanced Primary Care (EPC) Plan from Medicare?

We gladly accept referrals from your GP under the Enhanced Primary Care (EPC) Plan from Medicare. It is our clinic policy that all accounts are to be paid in full on the day of consultation prior to processing your rebate from Medicare. Please note there will be an out-of-pocket payment when using an EPC plan. Private Health Insurance rebates cannot be used in conjunction with an EPC Plan to cover the gap payment.

To process your EPC rebate, you must present your EPC referral letter and documentation from your GP. You must also provide your Medicare card and a Debit card or EFTPOS card that has either a Savings or Cheque account. Our EFTPOS terminal will credit your Debit card or EFTPOS card with the rebatable amount from Medicare. In most cases this is usually $52.95. This information is correct as of September 12th, 2018.

Do you accept referrals from patients that are covered under the Department of Veteran’s Affairs (DVA)?

Yes! We happily accept referrals for patients covered under the Department of Veteran’s Affairs (DVA). Please bring along to your appointment your DVA Gold Card or DVA White Card (Specific Conditions) that contains your DVA File Number. DVA patients do not need to pay for treatment as we will bill DVA directly. For patients with DVA White cards, we ask that you please provide documentation of the specific conditions that you are covered for by DVA.

Do you accept referrals from TAC and WorkCover?

We accept referrals to treat patients covered by TAC and WorkCover. It is our clinic policy that all accounts are to be paid in full and upfront on the day of consultation. For TAC and WorkCover patients, we will provide you with your receipt and invoice so you can claim re-imbursement from TAC or WorkCover.

Is Osteopathic treatment covered by my Private Health Insurance?

Yes, the majority of health funds will provide a rebate for Osteopathy treatment provided you have “Extras” or “Ancillary” cover included. The amount of rebate you receive depends on the type of cover and level of cover you have. You can check with your health fund to determine the rebate you can expect to receive.

Do you have HICAPS and EFTPOS facilities?

For your convenience, you can claim your rebate instantly from your health fund or Medicare (for EPC patients only) through our HICAPS terminal. We also have EFTPOS facilities available at the clinic.

Do you have a Cancellation Policy?

At Helping Hands Osteopathy, we understand that sometimes you may need to cancel your appointment. If you need to cancel your appointment, we ask that you please phone us on (03) 9587 6798 and give us a minimum of 24 hours notice so we can offer that appointment time to another patient. If you fail to attend your appointment and are unable to provide a valid or reasonable explanation, or do not provide sufficient notice to cancel or reschedule your appointment, a cancellation fee may apply. The cancellation fee will be charged at 50% of the total cost of your consultation fee plus GST.

What are your opening hours?

Monday to Friday: 9.30am – 7.00pm

Saturday: 9.00am – 1.00pm

Sunday: Closed

Public Holidays: Closed